1. Product Information

Q: What are the main features of Jiahuada Raclette Grill?

A: Jiahuada Raclette Grill is a high-performance kitchen appliance with the following features:

Multiple Models: Available in various models to meet different needs.

Power: 1500W for efficient heating, ensuring quick warming.

Voltage/Frequency: Compatible with different power standards.

Product Dimensions: Compact design to save kitchen space.

Net Weight/Gross Weight: Easy to carry and store.

Materials: High-quality metal materials, durable and easy to clean.

Multi-functionality: Supports multiple cooking modes, including both griddle and grill functions, suitable for grilling, roasting, and melting cheese. 

Q: Can Jiahuada Raclette Grill be customized with OEM/ODM?

A: Yes, Jiahuada Raclette Grill supports OEM and ODM customization. You can customize the appearance design, add functions, and add your brand logo and company name according to your needs.

2. Usage

Q: How do I use Jiahuada Raclette Grill?

A: Using Jiahuada Raclette Grill is very simple. Follow these steps:

Prepare Ingredients: Prepare the ingredients you want to cook, ensuring they are flat and stable.

Place Ingredients: Place the ingredients on the Grill's tray, ensuring they are evenly distributed.

Adjust Temperature and Time: Adjust the temperature and time according to the type of ingredient and the desired cooking level.

Start the Machine: Press the start button to begin the cooking process.

Check Cooking Progress: Regularly check the cooking progress of the ingredients to ensure they meet your requirements.

Complete Cooking: Once cooking is complete, turn off the machine and remove the cooked ingredients.

Q: What are the safety precautions for using Jiahuada Raclette Grill?

A: When using Jiahuada Raclette Grill, please follow these safety precautions:

Ensure the machine is placed on a stable, well-ventilated surface, away from water sources and heat sources.

Before use, ensure the power voltage and frequency match the machine's requirements.

Do not touch the heating elements while the machine is running to avoid burns.

After use, turn off the power and unplug the machine.

Regularly clean the machine to ensure the interior and exterior are clean.

3. Maintenance and Cleaning

Q: How do I clean Jiahuada Raclette Grill?

A: Cleaning Jiahuada Raclette Grill is very simple. Follow these steps:

Disconnect Power: Ensure the machine is disconnected and cooled before cleaning.

Remove Tray and Drip Tray: Remove the tray and drip tray from the machine and wash them with warm water and a mild detergent, ensuring they are thoroughly clean.

Clean the Machine: Wipe the interior and exterior surfaces of the machine with a damp cloth, paying special attention to the heating elements to ensure there is no food residue or dust.

Dry: Place the cleaned tray and machine in a well-ventilated area to ensure they are completely dry.

Reassemble: Put the dried tray and drip tray back into the machine, ensuring they are securely in place.

Q: Does Jiahuada Raclette Grill require regular maintenance?

A: Yes, to ensure the long-term stable operation of Jiahuada Raclette Grill, it is recommended to perform the following maintenance regularly:

Regular Cleaning: Clean the tray and machine surface after each use to prevent the accumulation of food residue and dust.

Check Power Cord: Regularly inspect the power cord for any damage and replace it if necessary.

Check Heating Elements: Ensure the heating elements are working properly. Replace them if they are damaged or worn out.

Regular Calibration: Regularly calibrate the temperature and time settings to ensure the machine's accuracy and reliability.

4. After-Sales Service

Q: What is the warranty period for Jiahuada Raclette Grill?

A: Jiahuada Raclette Grill comes with a 12-month warranty from the date of delivery. If any quality issues arise within the warranty period, you can contact our customer service for repair or replacement.

Q: How can I contact after-sales service?

A: You can contact our after-sales service team through the following methods:

Customer Service Hotline: +86-13060759563

Email: kmgroup@fsjhdmp.com

Online Customer Service: You can contact us through the online customer service chat window on our official website.

Q: What does after-sales service include?

A: Our after-sales service includes:

Technical Support: Providing detailed technical support and usage guidance.

Repair Service: Free repair service within the warranty period.

Replacement Service: Free replacement service if the product has quality issues within the warranty period.

Customer Feedback: We value feedback from every customer and will continuously improve our products and services.

5. Ordering and Shipping

Q: How do I order Jiahuada Raclette Grill?

A: You can order Jiahuada Raclette Grill by following these steps:

Visit Our Official Website: https://fsjhd-appliance.com/

Select the Product: On the product page, select the model and quantity you need.

Fill in Order Information: Fill in your contact information, shipping address, and payment method.

Submit Order: Confirm the order information is correct, submit the order, and complete the payment.

Confirm Order: Our customer service will contact you as soon as we receive the order to confirm the details.

Q: What is the shipping time and logistics delivery method?

A: Our shipping time is one month after the order is confirmed. We offer the following logistics delivery methods:

EXW (Ex Works): The buyer is responsible for picking up the goods from our factory.

FOB (Free On Board): We load the goods onto the ship at the designated port, and the buyer is responsible for the subsequent transportation and insurance.

CIF (Cost, Insurance, and Freight): We are responsible for transporting the goods to the designated port and covering the transportation and insurance costs.

Q: What payment methods are available?

A: We support the following payment method:

Telegraphic Transfer (TT): Please make a telegraphic transfer to the bank account we provide after the order is confirmed. Send us the payment voucher after the transfer is completed so we can confirm the receipt and arrange for shipping.