1. Product Information

Q: What are the main features of Jiahuada's Dehydrator Machines?

A: Jiahuada's Dehydrator Machines are high-performance food dehydrators with the following features:

Model Number: Various models available

Power: 800W

Voltage/Frequency: 120V/60Hz or 220V/50Hz

Product Dimensions: Varies by model

Net Weight/Gross Weight: Varies by model

Materials: Food-grade plastic or stainless steel body, durable and easy to clean

Tray Quantity: Multiple trays, capable of handling a large amount of ingredients simultaneously

Q: Can Jiahuada's Dehydrator Machines be customized with OEM/ODM?

A: Yes, Jiahuada's Dehydrator Machines support OEM and ODM customization. You can customize the appearance design, add functions, and add your brand logo and company name according to your needs.

2. Usage

Q: How do I use Jiahuada's Dehydrator Machines?

A: Using Jiahuada's Dehydrator Machines is very simple. Follow these steps:

Prepare Ingredients: Cut the ingredients you want to dehydrate into uniform slices or pieces.

Place Ingredients: Place the ingredients evenly on the dehydrator trays, ensuring there is enough space between the ingredients for air circulation.

Set Parameters: Set the appropriate temperature and time based on the type of ingredient and the desired dehydration level. Generally, fruits and vegetables are dehydrated at 50-60°C for 8-12 hours.

Start the Machine: Place the trays into the dehydrator, close the door, and press the start button to begin the dehydration process.

Check Progress: Regularly check the dehydration progress to ensure the ingredients reach the desired dryness.

Complete Dehydration: Once dehydration is complete, remove the trays and let the dehydrated ingredients cool before storing.

Q: What are the safety precautions for using Jiahuada's Dehydrator Machines?

A: When using Jiahuada's Dehydrator Machines, please follow these safety precautions:

Ensure the machine is placed on a stable, well-ventilated surface, away from water sources and heat sources.

Before use, ensure the power voltage and frequency match the machine's requirements.

Do not touch the heating elements while the machine is running to avoid burns.

After use, turn off the power and unplug the machine.

Regularly clean the machine to ensure the interior and exterior are clean.

3. Maintenance and Cleaning

Q: How do I clean Jiahuada's Dehydrator Machines?

A: Cleaning Jiahuada's Dehydrator Machines is very simple. Follow these steps:

Disconnect Power: Ensure the machine is disconnected and cooled before cleaning.

Remove Trays: Take out the trays and wash them with warm water and a mild detergent, ensuring they are thoroughly clean.

Clean the Machine: Wipe the interior and exterior surfaces of the machine with a damp cloth, paying special attention to the heating elements and fan to ensure there is no food residue or dust.

Dry: Place the cleaned trays and machine in a well-ventilated area to ensure they are completely dry.

Reassemble: Put the dried trays back into the machine, ensuring they are securely in place.

Q: Does Jiahuada's Dehydrator Machines require regular maintenance?

A: Yes, to ensure the long-term stable operation of Jiahuada's Dehydrator Machines, it is recommended to perform the following maintenance regularly:

Regular Cleaning: Clean the trays and machine surface after each use to prevent the accumulation of food residue and dust.

Check Power Cord: Regularly inspect the power cord for any damage and replace it if necessary.

Check Seals: Ensure the door seals are intact. Replace them if they are damaged or worn out.

Regular Calibration: Regularly calibrate the temperature and time settings to ensure the machine's accuracy and reliability.

4. After-Sales Service

Q: What is the warranty period for Jiahuada's Dehydrator Machines?

A: Jiahuada's Dehydrator Machines come with a 12-month warranty from the date of delivery. If any quality issues arise within the warranty period, you can contact our customer service for repair or replacement.

Q: How can I contact after-sales service?

A: You can contact our after-sales service team through the following methods:

Customer Service Hotline: +86-13060759563

Email: kmgroup@fsjhdmp.com

Online Customer Service: You can contact us through the online customer service chat window on our official website.

Q: What does after-sales service include?

A: Our after-sales service includes:

Technical Support: Providing detailed technical support and usage guidance.

Repair Service: Free repair service within the warranty period.

Replacement Service: Free replacement service if the product has quality issues within the warranty period.

Customer Feedback: We value feedback from every customer and will continuously improve our products and services.

5. Ordering and Shipping

Q: How do I order Jiahuada's Dehydrator Machines?

A: You can order Jiahuada's Dehydrator Machines by following these steps:

Visit Our Official Website: https://fsjhd-appliance.com/

Select the Product: On the product page, select the model and quantity you need.

Fill in Order Information: Fill in your contact information, shipping address, and payment method.

Submit Order: Confirm the order information is correct, submit the order, and complete the payment.

Confirm Order: Our customer service will contact you as soon as we receive the order to confirm the details.

Q: What is the shipping time and logistics delivery method?

A: Our shipping time is one month after the order is confirmed. We offer the following logistics delivery methods:

EXW (Ex Works): The buyer is responsible for picking up the goods from our factory.

FOB (Free On Board): We load the goods onto the ship at the designated port, and the buyer is responsible for the subsequent transportation and insurance.

CIF (Cost, Insurance, and Freight): We are responsible for transporting the goods to the designated port and covering the transportation and insurance costs.

Q: What payment methods are available?

A: We support the following payment method:

Telegraphic Transfer (TT): Please make a telegraphic transfer to the bank account we provide after the order is confirmed. Send us the payment voucher after the transfer is completed so we can confirm the receipt and arrange for shipping.

We hope these FAQs help you better understand and use Jiahuada's Dehydrator Machines. If you have any other questions, please feel free to contact our customer service team.